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Member Program Information
Information about Kino Lorber's Member program beginning on August 26, 2026
Collections
Website/ Item Updates
Updates on Website, Out-of-Stock Items, Delays, etc.
Member Program
Orders
Have a Question About Your Order?
Damages/ Playback Issues
Did you receive an item damaged or defective?
Shipping
Our Shipping Policy
Replacement Discs
Need a Replacement Disc?
Canada/ International Orders
Our Policy for Canadian and International Orders
Return Policy
Need To Return an Item?
Slipcover/ O-Card Questions
Need information about slipcover availability and our policy?
Account
Having issues accessing your account?
Payment
Need more information about our payment policy?
General Questions
Have any questions not concerning to an order?
Kino Lorber Digital Services
Commonly asked questions about Kino Film Collection, Kino Now, MHz Choice.